1. Overview

At Bharat Metals, we strive to ensure customer satisfaction with all our products and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for products and services purchased through our website or directly from our company.

2. Refund Eligibility

2.1 Products

Refunds may be available for products under the following conditions:

• The product is defective or damaged upon delivery
• The product received does not match the description
• The product was delivered but not as ordered
• The refund request is made within 7 days of delivery

2.2 Services

Refunds for services (installation, consultation, design services) are considered on a case-by-case basis:

• If services have not been initiated, a full refund may be available
• If services have been partially completed, a prorated refund may be considered
• If services are cancelled due to circumstances beyond our control, refund terms will be discussed

3. Non-Refundable Items

The following items and services are generally non-refundable:

• Custom-made or personalized products that have been manufactured specifically for you
• Services that have been fully completed
• Digital products or downloadable content
• Products that have been used, damaged, or altered by the customer
• Products returned without original packaging or in unsellable condition

4. Refund Process

4.1 Requesting a Refund

To request a refund, please contact us within the eligible timeframe:

• Email: inquiries@boyjorindia.in
• Phone: +91 88512 61313
• Include your order number, reason for refund, and any supporting documentation

4.2 Refund Review

Once we receive your refund request, we will:

• Review your request within 2-3 business days
• Contact you if additional information is needed
• Inspect returned products (if applicable)
• Process approved refunds within 5-10 business days

5. Return Shipping

For product returns:

• If the product is defective or incorrect, we will cover return shipping costs
• If you are returning a product for other reasons, return shipping costs may be your responsibility
• Products must be returned in their original packaging with all accessories and documentation
• We recommend using a trackable shipping service for returns

6. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunds will be credited to the original card within 5-10 business days
• Bank Transfer: Refunds will be processed to the original bank account within 7-14 business days
• Cash Payments: Refunds will be processed via bank transfer or check

Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

7. Partial Refunds

Partial refunds may be issued in the following circumstances:

• If only part of your order is returned
• If a product is returned in used or damaged condition (subject to inspection)
• If services have been partially completed
• If there are missing items from a returned order

8. Cancellation Policy

8.1 Order Cancellation

You may cancel your order:

• Before the product has been shipped: Full refund
• After shipping but before delivery: Refund minus shipping costs
• After delivery: Subject to return policy terms

8.2 Service Cancellation

Service cancellations:

• If cancelled 48 hours before scheduled service: Full refund
• If cancelled less than 48 hours before: 50% refund
• If cancelled after service has begun: No refund (unless service is unsatisfactory)

9. Warranty Claims

Products covered under warranty may be eligible for repair, replacement, or refund. Please refer to the specific warranty terms provided with your product. Warranty claims should be made directly to our customer service team.

10. Disputes and Complaints

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Contact us for further discussion

We are committed to resolving all disputes fairly and promptly.

11. Special Circumstances

In cases of:

• Natural disasters or force majeure events
• Manufacturing defects affecting multiple customers
• Errors on our part (incorrect pricing, system errors)

We will work with you to find an appropriate solution, which may include full refunds, replacements, or other remedies.

12. Contact Us

For questions about refunds or to initiate a refund request, please contact us:

Bharat Metals
Email: inquiries@boyjorindia.in
Phone: +91 88512 61313
Address: New Delhi, India
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST