1. Overview
This Shipping Policy outlines the terms and conditions for shipping and delivery of products ordered from Bharat Metals. We are committed to ensuring safe and timely delivery of all products to our customers.
2. Shipping Areas
We currently ship to locations within India. Shipping availability may vary based on:
- Product type and size
- Delivery location
- Service availability in your area
For international shipping inquiries, please contact our customer service team.
3. Shipping Methods
3.1 Standard Shipping
Our standard shipping method is available for most products:
- Delivery time: 5-7 business days
- Trackable shipping with tracking number provided
- Suitable for standard-sized products
3.2 Express Shipping
Express shipping is available for urgent orders:
- Delivery time: 2-3 business days
- Priority handling and faster transit
- Additional charges apply
3.3 Special Handling
For large items, elevators, and custom installations:
- White-glove delivery service available
- Professional installation team
- Delivery and installation scheduled together
- Timeline discussed during order confirmation
4. Shipping Charges
4.1 Calculation
Shipping charges are calculated based on:
- Product weight and dimensions
- Delivery location
- Selected shipping method
- Special handling requirements
4.2 Free Shipping
Free shipping may be available for:
- Orders above a certain value (as specified in promotions)
- Select products and locations
- Special promotional offers
Free shipping terms will be clearly displayed during checkout.
4.3 Additional Charges
Additional charges may apply for:
- Remote or hard-to-reach locations
- Oversized or heavy items
- Special delivery requirements (weekend delivery, specific time slots)
- Installation services
5. Processing Time
Order processing typically takes:
- In-stock items: 1-2 business days
- Custom orders: 7-14 business days (varies by product)
- Made-to-order items: 14-30 business days (as specified at time of order)
Processing time begins after order confirmation and payment verification. You will receive an email notification when your order is processed and shipped.
6. Delivery Timeframes
Estimated delivery times (from shipping date):
- Metro cities: 2-4 business days
- Tier 2 cities: 4-6 business days
- Other locations: 6-10 business days
Please note that delivery times are estimates and may vary due to:
- Weather conditions
- Holidays and festivals
- Remote locations
- Unforeseen circumstances
7. Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation email with tracking number
- SMS notification (if phone number provided)
- Access to track your order online
You can track your order status through our website or by contacting customer service.
8. Delivery Requirements
To ensure smooth delivery:
- Provide accurate and complete delivery address
- Ensure someone is available to receive the delivery
- Keep contact number accessible for delivery coordination
- For large items, ensure adequate access to delivery location
9. Failed Deliveries
If delivery cannot be completed due to:
- Incorrect address provided
- Recipient not available
- Inaccessible delivery location
- Refusal to accept delivery
We will attempt to contact you to reschedule. Additional delivery attempts may incur extra charges. If delivery fails after multiple attempts, the order may be returned to us, and return shipping charges may apply.
10. Damage During Shipping
If your product arrives damaged:
- Do not accept the delivery if damage is visible
- If damage is discovered after acceptance, contact us within 24 hours
- Take photos of the damaged product and packaging
- We will arrange for replacement or refund
We are not responsible for damage caused by improper handling after delivery acceptance.
11. Installation Services
For products requiring installation:
- Installation is scheduled separately from delivery
- Our installation team will contact you to schedule a convenient time
- Installation charges are separate from shipping charges
- Installation timeline depends on product complexity and site readiness
12. International Shipping
Currently, we primarily serve customers within India. For international shipping inquiries:
- Please contact our customer service team
- Shipping terms, charges, and timelines will be discussed on a case-by-case basis
- Customs duties and taxes are the responsibility of the recipient
13. Contact Us
For shipping inquiries or assistance, please contact us:
Bharat Metals
Email: inquiries@boyjorindia.in
Phone: +91 88512 61313
Address: New Delhi, India
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST